Returns & Refund

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, please carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

Cancellation Policy

Common orders can be cancelled at no charge up until shipment. So please send us cancellation email to service@borany.com within 2 hours after you place order. Beyond the time limit, restocking/processing fees will apply to cancellations even though the order has not been shipped out. Orders that already shipped cannot be cancelled and will be treated as returns.

General Return Policy

(1) If for any reason you are not 100% satisfied with your purchase within 3 days of receipt, you may return any unused merchandise for a refund, credit or exchange (minus shipping & handling). All returned items must be in brand-new condition、unwashed, and credit is subject to merchandise being reviewed by our Quality Assurance Specialists.

(2) Requests to return items due to quality issues, damage during shipping, color/style/size error from us must be accompanied by photos that clearly shows the problem within 3 days after delivery date.

(3) Merchandise that is damaged or altered in any way by a buyer other than us cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient.

(4) For all returns, please contact our Customer Service. Our Customer Service representatives determine the eligibility for refunds and exchanges once customers have contacted us and explained their reasons for return. Returning packages without prior approval from Customer Service will be halted or delayed.

(5) We reserve the right to charge a handling fee on all items returned for other reasons.

If we shipped you wrong item

You have the option of 1) exchanging it for the correct item; 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.

If we shipped you an item in the wrong color

You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).

If you aren't satisfied with your purchase

You may be eligible for a return or exchange depending on your situation and the type of item involved. If you return the item for refund, the shipping fee for returning the item is on your side, and please kindly notice we will need to deduct the original shipping fee for sending the order. Your return could be rejected if the item is damaged for non-quality case. In addition, any items or accessories lost during the return process will also be deducted from the refund.

How to Return Items

It is our responsibility for us to provide effective and convenient return and replacement service to our customers, In order to fulfill 100% customer satisfaction guarantee, we strongly recommend you to read the following content before you return the items.

At the same time, you can send email to "service@borany.com" about returning items to borany.com. Please following the steps below to return items:

Step 1: Read Our General Return Policy

Step 2: Submit Your Return Request by email

To initiate a return, please send an email to service@borany.com, please ensure your email title include the order number related with the items you want to return, at the same time, please ensure that you will give detailed information about why you want to return the item. In additional, we suggest you use the same email address that you have used to register your account on borany.com to send us the return request email.

Step 3: Return Case Review

Once we received your request for return, one of our service agent from customer care will review the case. If necessary, we will request additional information about your order. In most cases, we will accept return request. Normally customer will cover the shipping charge for return if it is not our fault.

Step 4: Return Case Confirmation

We will notify you by email about your return case, and give you the return address to send the items back to us; BORANY accepts no responsibility, regardless of value, for untrackable or uninsured items and cannot complete your return. Be sure to check with your preferred carrier, as USPS, FEDEX or UPS each have different tracking and insurance policies.

Step 5: Customer Send item Back to borany.com

Please package the item, and send to BORANY'S return center, please using a trackable shipping method like USPS, EMS etc., and then Just reply the email with the order number and tracking number to service@borany.com.

Step 6: We Received Returned Goods

Normally it will take 5-10 days for your items returned back to our return center, and we will notify you by email when we receive them.

Step 7: We Release Refund

We will release refund within 7 banking days normally after we received your goods.
Please kindly notice, if customer opened a dispute on PayPal or charge back from the bank, BORANY will not be able to process the refund request anymore. Once the dispute or charge back issued by bank or PayPal, they will block the payment for 7-15 banking days. In order to process your refund a.s.a.p. please contact BORANY service team at first if you have any request for refund.